🔒 Privacy Policy

This Privacy Policy describes how NepalHub ("we", "us", or "our") collects, uses, and shares information when you visit nepalhub.com.np (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Contact form: Name, email address, and message content when you contact us.
• Feedback form: Ratings, feature usage, comments, and optionally your email address.
• Comments: Name, email address, and comment text when you comment on a blog post. Comments are held for moderation before appearing publicly.

Information collected automatically:

• IP address (anonymised after processing)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent
• Referring website
• Date and time of visit

This data is collected solely to understand how visitors use the Site and to improve our services. We do not sell this data to any third party.

2. How We Use Your Information

• To respond to your enquiries submitted via the contact form
• To process and review feedback to improve the Site
• To moderate and display approved comments on blog posts
• To analyse aggregate Site traffic and usage patterns
• To display relevant advertisements via Google AdSense
• To detect, prevent, and address technical issues or abuse

We will never sell, trade, or rent your personal information to third parties for their own marketing purposes.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device.

Types of cookies we use:

• Session cookies — essential for the Site to function correctly. These expire when you close your browser.
• Analytics cookies — help us understand how visitors interact with the Site (e.g., pages visited, time on site). We use aggregated, anonymised data only.
• Advertising cookies — used by Google AdSense to serve relevant advertisements (see Section 4).

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some features on our Site.

4. Advertising (Google AdSense)

Google AdSense uses the DoubleClick cookie to serve ads based on a user's prior visits to our website or other websites on the Internet. Users may opt out of personalised advertising by visiting Google Ads Settings.

We have no access to or control over cookies used by third-party advertisers. You can review Google's Privacy Policy at policies.google.com/privacy.

To opt out of interest-based advertising, you can also visit aboutads.info/choices or youronlinechoices.com.

5. Third-Party Services

Our Site may use the following third-party services, each with their own privacy policies:

• Google AdSense — advertising platform. Privacy Policy
• Google Analytics (if enabled) — website analytics. Privacy Policy
• Nepal Rastra Bank API — used to fetch live forex exchange rates. No user data is shared with this service.

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

6. Data Retention

• Contact & feedback submissions — retained for up to 12 months, then permanently deleted.
• Comments — retained as long as the associated blog post exists, or until you request deletion.
• Page view analytics — aggregated and anonymised after 90 days. Raw IP data is not retained beyond 30 days.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access — you may request a copy of the data we hold about you.
• Right to correction — you may request that we correct inaccurate data.
• Right to deletion — you may request that we delete your personal data.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

9. Security

We implement industry-standard security measures to protect your information, including HTTPS encryption for all data in transit, secure password hashing, and restricted access to stored data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• 📧 Email: [email protected]
• 🌐 Website: nepalhub.com.np/contact
• 📍 Kathmandu, Nepal